Bridge Talent Management Hiring Customer Care Agent

Job Overview:

Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring a positive experience, we would love to hear from you.

• Actively seek new sales opportunities through networking, cold calling, and lead generation.
• Engage and educate potential clients on various banking and financial products, including loans, credit cards, and investment options.
• Meet and exceed monthly sales targets set by the Sales Manager.
• Build and maintain strong, long-lasting customer relationships to foster loyalty and satisfaction.
• Provide exceptional post-sale support, assisting clients with inquiries and ensuring a positive experience with our services.
• Stay informed about market trends, competitor offerings, and industry developments.
• Regularly report on sales activities, lead conversions, and market insights to the Sales Manager.

Requirements

Qualifications:

• A bachelor’s degree in Business, Communications, or a related field is preferred.
• 1-2 years of experience in customer service, preferably in the banking or finance sector.
• Strong understanding of banking products and services is an advantage.
• Excellent knowledge of customer service principles and practices.
• Proven ability to handle high-volume customer interactions with professionalism and patience.
• Familiarity with CRM software and other customer service tools.
• Ability to learn new products and systems quickly and effective

Skills & Competences:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and MS Office Suite.
• Ability to handle challenging situations with professionalism and empathy
• Results-driven with a strong focus on customer satisfaction.
• High ethical standards and integrity in handling customer inquiries.
• Ability to work independently and as part of a team in a fast-paced environment