About the job
Cigna Group Hiring Intake Care Supervisor – Africa
What does Cigna do?
Cigna provides health insurance services around the world. We’re passionate about helping people improve their health, well-being, and sense of security. We started over 200 years ago and we continued to innovate and expand ever since. At Cigna Health Benefits we focus on the unique needs of Intergovernmental (IGO) and Nongovernmental (NGO) organisations, as well as the needs of multinationals in Europe and Africa. You can find out more about the company at www.cignahealthbenefits.com.
What makes Cigna different from other employers?
We go further than just paying insurance claims. Solid customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all. We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance, and we offer many initiatives for health and well-being.
YOUR JOB
Your Role Will Be To
- Motivate individuals and team collectively to achieve agreed work output targets covering productivity, quality and customer/provider satisfaction
- Recommend and implement innovative strategies to improve efficiency and provide excellent customer service.
- Be proactive in identifying improvement/enhancement opportunities and active in seeking and sharing ideas for innovation in business processes within the Integrated Health Team and other operations; recommend and implement innovative strategies to improve efficiency within the pre-authorisation and care coordination process and provide excellent customer service, including to members, clients, but also health care providers.
- Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing and performance.
- Ensure appropriate performance management actions are taken.
- Proactively address and/or escalate any risks.
- Develop/maintain proactive/effective business relationships, both internally and externally to ensure a seamless delivery of service. Actively encourage all team members to do likewise.
- Produce, review and interpret reporting and data in line with formats and timescales agreed with management, including trending and enhancement activities with quantification of operational impacts.
- Be the key focal point for the implementation of new clients and/or procedures, as well as being a contact for clients/members, including hosting (potential) clients and presenting our services to them.
YOUR PROFILE
- You are always looking for solutions.
- Minimum of two years experience in an operational team.
- Active language knowledge of at least English; any additional language is a plus.
- Experience and/or interest in coaching, managing, developing and motivating individuals.
- Experience in complaint management – with a proven track record in improving customer service standards.
- A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Excellent interpersonal skills: strong empathy and listening skills.
- Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
- Action-orientated problem-solving skills.
- Excellent organisation, planning and prioritisation skills.
- Able to seek out best practice in order to effectively deal with diverse, complex and highly sensitive issues.
- Personal flexibility and adaptable to change.
- Results oriented– ability to define goals, establish plans and manage work to achieve desired outcomes. Creates meaningful business related metrics and tracks progress/results.
- Accountability – assumes ownership for achieving personal results and collective goals.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.